Trend: What is Pharmacy Load Balancing?

Zach Schladetzky | May 16, 2016


Managing the operations of multiple pharmacies is challengingespecially in regards to staffing.


Have you ever thought about the idea of an agile staffing model? A solution that makes each one of your locations and pharmacists more efficient by automatically balancing the workload company-wide? What if this model could reduce costs while increasing clinical offerings in some of your stores?


If you’ve ever dreamed of a staffing model of this nature (don't worry, it’s not that weird), you’re not alone. Pharmacy load balancing is here, and it’s a gamechanger.


Reduce costs and increase service? But how?

Let’s say you have 4 pharmacies, and we’ll name them pharmacy A, B, C and D. Locations A and B process 100 prescriptions per day with 1 pharmacist at each location (100/RPh). Locations C and D process 500 prescriptions per day with 2 pharmacists at each location (250/RPh).


With pharmacy load balancing, the workload is shared across all stores and pharmacists from locations A and B help verify prescriptions for locations C and D via remote-verification technology. As a result, each pharmacist verifies 200 prescriptions per day and fluctuations in volume are easily absorbed by balancing the workload.


Nearly ⅓ of patients report that the pharmacist looked too busy to speak with them about their personal medical concerns.

- Consumer Reports Annual Questionnaire 2014


But really, how?

Cloud-based “smart queues” allow pharmacists at multiple locations to assist with the verification workload. Technicians capture images of each prescription which are then automatically routed for verification to the first available pharmacist in your organization.


In 2014, full-time pharmacists devoted 49% of their time to patient care services associated with medication dispensing.

- National Pharmacist Workforce Study 2014


Pharmacy load balancing can make pharmacists more accessible to patients without interrupting the operational workflow. When the pharmacists' time is freed up, they are able to focus on patient care, clinical activities and various revenue-generating tasks


With load balancing...

peak volumes are automatically balanced between sites and the result is a more efficient staffing model which aligns prescription volumes evenly across all stores.


Do your pharmacies suffer from an inefficient distribution of the workload? Do some of your locations experience a greater prescription volume than the others? Learn more about the benefits of load balancing by clicking below!


pharmacy load balancing


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